Contact information
Contact Information
Thank you for shopping with Alvique. If you have any questions about our footwear products, your order, shipping, returns, sizing, or product fit, feel free to contact us at any time. Our customer support team is always happy to assist you.
Contact Email
Please email us at:
To help us assist you more efficiently, please include your full name, order number, contact phone number, and shipping city when contacting us.
If your inquiry relates to a damaged item, incorrect product, sizing issue, manufacturing concern, or shipping problem, please also attach clear photos or videos so our team can review your request promptly.
Customer Support Hours
- Monday – Friday: 9:00 AM – 5:00 PM
- Saturday: 10:00 AM – 6:00 PM
- Sunday: Closed
We aim to respond to most inquiries within 24–48 business hours. During weekends, public holidays, or promotional periods, response times may be slightly longer.
Frequently Asked Questions
Q: When will my order arrive?
A: Orders are typically processed within 3–7 business days. After shipment, delivery usually takes 14–30 business days, depending on your destination, customs clearance, warehouse processing, and carrier conditions.
Q: How can I track my package?
A: Once your order has been shipped, a tracking number will be sent to your email. Please allow approximately 24–72 hours for the tracking information to become available.
Q: What should I do if I receive the wrong or a damaged item?
A: Please contact us as soon as possible at opalwoods1984@gmail.com. Include your order number along with clear photos or videos of the issue so we can review your case and provide an appropriate solution.
Q: How do I choose the correct shoe size?
A: Please review the size chart provided on each product page before placing your order. If you are between sizes or need assistance, feel free to contact our support team before purchasing.
Q: Can I return shoes if they don't fit?
A: Eligible footwear may be returned in accordance with our Return & Refund Policy. Items must be unused, unworn, clean, and returned in their original packaging. Please contact us before sending any item back.
Q: How can I contact Alvique regarding my order?
A: You can email our customer support team at opalwoods1984@gmail.com. We will be happy to assist you.